FAQ's:
Yes. Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number. This will allow you to monitor the progress of your shipment. If you prefer, you may contact our Customer Service team at Sullivanestd@gmail.com , and we will gladly track the order on your behalf.
If your order has not yet been processed, we may be able to cancel it or update your shipping information. Please note that once an order has been placed, we are unable to combine multiple orders, change sizes, or add or remove items. To request a cancellation or modification, please contact our Customer Service team immediately at [Sullivanestd@gmail.com].
We sincerely apologise for any inconvenience. If you receive a damaged, defective, or incorrect item, please email us at [Sullivanestd@gmail.com] with your order number and a clear photo of the product. Our team will review the issue promptly and arrange a suitable resolution.
You can sign up to receive a notification when the product is back in stock. Simply visit the product page on our website, click the “Notify Me When Available” button, and submit your email. We will alert you as soon as the item becomes available.
We aim to process all orders within 7-10 business days from the time they are received.
We will do our best to assist you if your package is lost during transit. However, we cannot accept responsibility for items once proof of delivery has been issued. After the carrier has received and delivered the package, we are not liable for lost or stolen items.
Once we have received, inspected, and approved your return, your refund will be processed within 7 business days. You will receive an email notification at the address associated with your account once the refund has been issued. Please note that your bank may require additional time to process and post the transaction to your account.
Certainly. Please refer to the fit tips, size charts, and model measurements provided on each product page. If you require further assistance, you may contact our Customer Service team at [Sullivanestd@gmail.com].
No. Items marked as final sale are non-refundable and cannot be exchanged.